Frequently Asked Questions
Have questions about our social media management services? Find clear answers about our services, packages, content, account access, community management, advertising, and more.
Account Access & Security
❓: Do I need to share my social media account passwords?
💬: No. We do not require your social media account passwords. We use official platform access and permissions whenever available, allowing you to maintain ownership and control of your accounts.
❓: Will I keep ownership of my social media accounts?
💬: Yes. Your social media accounts remain yours. We manage them using the access and permissions you provide.
❓: Can I remove your access to my accounts?
💬: Yes. You can revoke our access through the relevant platform or business account settings whenever you choose.
❓: Is my account and business information kept confidential?
💬: Yes. We treat information shared with us as confidential and use it only for the services we provide.
Content & Publishing
❓: Do you create social media content?
💬: Yes, when content creation is included in your selected service. Depending on the package, our team can create or edit graphics, photos, videos, carousels, and other social media content.
❓: Do I need to provide my own photos and videos?
💬: This depends on your package. Community Management & Posting packages require ready-to-use client-supplied assets. Editing + Posting + Community Management packages allow you to provide raw or ready assets that our team can edit and prepare for publication.
❓: How often will you post on my social media accounts?
💬: Posting frequency depends on your selected package. Our packages offer different monthly content volumes, including 8, 15, or 30 posts per month.
❓: Will I approve content before it is published?
💬: Yes. Our applicable packages provide access to a Post Approval Portal, allowing you to review and approve content before publication.
❓: Can you manage multiple social media platforms?
💬: Yes. Multiple-platform management is available. Additional platform fees may apply depending on your selected package.
❓: Which platforms do you manage?
💬: Depending on your requirements and selected services, we can manage platforms including Instagram, Facebook, TikTok, LinkedIn, X, YouTube, Snapchat, Reddit, Messenger, WhatsApp, Discord, and Telegram.
Community Management
❓: Do you manage comments and messages?
💬: Yes. Our Community Management services can include monitoring and responding to DMs, comments, Story replies, mentions, and other audience interactions according to your selected package.
❓: How quickly do you respond to comments and messages?
💬: Response times depend on your selected Community Management package. Available packages offer average response times ranging from within 6 hours to within 30 minutes, seven days a week.
❓: How many community interactions are included?
💬: Interaction limits depend on your selected package. Our Community Management packages offer different monthly interaction ranges, from approximately 200–300 interactions up to 1,500–2,000 interactions.
❓: How do you handle spam, scams, or offensive comments?
💬: Our Community Management services can include comment moderation to identify and filter spam, bots, scams, offensive content, and abusive comments. Sensitive situations can be escalated when necessary.
Packages & Pricing
❓: What packages do you offer?
💬: We offer four main service categories: Community Management & Posting, Editing + Posting + Community Management, Community Management Only, and Advertising. We also offer 7-Day Trial Packages for selected services.
❓: How much do your services cost?
💬: Our pricing depends on the service, content volume, number of platforms, and level of management required. You can view our current packages and pricing on our Packages & Pricing page.
❓: Can I request a custom package?
💬: Yes. If our standard packages do not match your requirements, you can request a custom proposal based on the services and workload you need.
❓: Can I change my package later?
💬: Yes. Your package can be reviewed and adjusted if your social media needs change. Any change will depend on the new services and workload required.
Advertising
❓:Do you provide paid advertising?
💬: Yes. We provide advertising management for goals such as lead generation, sales, reach, and growth.
❓:Is my advertising budget included in the package price?
💬: No. Your advertising spend is separate from our management fee and is paid directly to the advertising platform.
❓: Which advertising platforms do you manage?
💬: Facebook and Instagram advertising are included by default in our Advertising packages. Additional platforms, including TikTok, Google, YouTube, LinkedIn, X, Reddit, Snapchat, Pinterest, Amazon, and others, may be added for an additional fee.
❓: Do you provide advertising reports?
💬: Yes. Our Advertising packages include monthly performance reporting covering relevant campaign results and performance.
Getting Started
❓: How do I get started with The Haque Social?
💬: Contact us and tell us about your social media management needs. We will discuss your requirements, recommend the appropriate service or package, and explain the next steps.
❓: What do you need from me to get started?
💬: Depending on your selected service, we may need account access, brand information, logos, photos, videos, existing content, brand guidelines, FAQs, and other relevant information.
❓: How quickly can you start managing my accounts?
💬: Once your service is confirmed, payment is completed, and the required access and information are provided, we can begin the onboarding and setup process. The exact start time depends on the services and requirements of your account.
7-Day Trial
❓: Do you offer a 7-Day Trial?
💬: Yes. We offer 7-Day Trial Packages for Community Management & Posting, Editing + Posting + Community Management, Community Management Only, and Advertising.
❓: Is the 7-Day Trial fee deducted if I continue with a monthly package?
💬: Yes. If you move to a monthly plan within 48 hours after the applicable trial, the trial fee is deducted from your first month’s bill.
❓: Is advertising spend included in the Advertising Trial?
💬: No. Advertising spend is separate from the trial fee and is paid by the client directly to the advertising platform.
Reporting & Results
❓: Do you provide analytics and performance reports?
💬: Yes. Reporting is included in applicable packages. Depending on the service, reports can cover account activity, engagement, campaign performance, and other relevant insights.
❓: Do you guarantee specific results?
💬: No. Social media performance depends on many factors, including the platform, audience, content, competition, market conditions, and advertising budget. We focus on consistent management, strategic execution, monitoring, and ongoing improvement.
Communication & Support
❓: How will I communicate with your team?
💬: We will use the communication channel agreed during onboarding. The appropriate communication method may vary depending on your service and account requirements.
❓: Do you support clients in different time zones?
💬: Yes. Our team can coordinate across different time zones to support clients with international audiences. Availability and response times depend on the selected service and package.
❓: Can you take over an account managed by another agency?
💬: Yes. We can take over management of an existing account after the required access is provided and the onboarding process is completed.
Still Have Questions?
If you cannot find the answer you are looking for, contact The Haque Social and tell us what you need. We will be happy to discuss your requirements.
🇬🇧 United Kingdom
523 Uxbridge Road, Hayes,
Middlesex UB4 8HN, London.
🇸🇪 Sweden
Hjulsta Backar 19 NB,
16365 Spånga, Stockholm.
🇧🇩 Bangladesh
House 32, Dewanbari Road,
Sector 6 Uttara, Dhaka 1230.